Support
Getting started, common questions, and how to reach us.
Getting started
Organize photos
- Open Organize and choose the folder with your unsorted photos and videos.
- Choose a separate destination folder and pick a folder layout.
- Click Preview, review anything that needs attention (such as unknown dates), then click Transfer.
- Your source folder is never changed. Review the run under History, and use Revert if needed.
Deduplicate photos
- Open Deduplicate and choose a folder to scan, or use your Organize destination.
- Click Scan, review each duplicate group, and choose what to keep.
- Click Commit to move the selected duplicates to the macOS Trash.
Frequently asked questions
Will Chronoframe delete or modify my original photos?
No. Chronoframe only reads your source folder. Your originals are never moved, modified, or deleted. You control when, and whether, to delete the source folder yourself.
Can I undo an organize transfer?
Yes. Open Organize → History, select the transfer, and click Revert. Chronoframe deletes only the files it copied, and only when their content still matches the receipt — it won't touch files that already existed or were changed afterward.
What are the system requirements?
macOS 13.0 or later, on both Apple Silicon and Intel Macs. You'll need roughly as much free space as the size of your source folder, since Chronoframe copies files as-is.
How does Chronoframe figure out photo dates?
It checks photo metadata (EXIF capture time) first, then filename date patterns, then file creation and modification dates — and always defers to any date you set yourself in Review. Photos with an unknown date go to an Unknown_Date folder unless you provide one.
Why didn't Deduplicate find duplicates I know exist?
Exact-duplicate detection compares file content, not filenames, so two files match only when their bytes are identical. Photos saved with different compression, metadata, or formats won't be exact matches — use the similar-photos review to compare them, and adjust the similarity strictness in Deduplicate settings.
Does Chronoframe work with cloud drives like iCloud or OneDrive?
Yes, but more slowly — cloud drives aren't optimized for the file operations Chronoframe performs. Make sure originals are downloaded locally, and use local or external drives for the best performance.
Where does Chronoframe store its data?
Inside your destination folder, in .organize_cache.db and .organize_logs/. You can safely delete these to free space; Chronoframe recreates them as needed.
How do I uninstall Chronoframe?
Quit the app, then move Chronoframe from your Applications folder to the Trash. Chronoframe doesn't install anything system-wide.
Troubleshooting
The first scan or preview is taking a long time.
Large libraries (50,000+ files) can take several minutes on the first run because Chronoframe reads metadata, computes content hashes, and resolves dates. Subsequent runs are faster thanks to the on-disk cache.
A transfer stopped partway through.
Check that you have write access and enough free space on the destination, and that no other app is locking the files. You can safely retry — Chronoframe skips files already in the destination and copies the rest. Your originals are untouched.
Chronoframe is asking for permission to access a folder.
macOS requires apps to ask before reading folders outside your home directory, including external drives. Choose Allow and select the folder in the picker.
My external drive isn't showing up in the picker.
Make sure the drive is mounted in Finder (try unplugging and reconnecting it). If it's encrypted, unlock it first.
The Commit button in Deduplicate is grayed out.
Commit activates once you've made keep/delete choices for at least one duplicate group. Select a group and mark what to keep and what to remove.
Contact us
Still stuck, or have a question that isn't covered here? Email support@nishithnand.com. When reporting a problem, it helps to include your macOS version and Mac model, what you were doing, and any error message you saw.